81 lines
3.6 KiB
ReStructuredText
81 lines
3.6 KiB
ReStructuredText
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Members
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As with Employee and Customer data, the first questions regarding
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Member data are: What is it, and what does it have to do with Rattail?
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Rattail's concept of a "Member" comes primarily from the world of
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retail food co-ops, where a Member is more like a Customer than an
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Employee. But there exist also worker co-ops, where a Member is
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really more like an Employee. Rattail's Member features are meant to
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acommodate both scenarios.
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Members often have some equity account associated with them, with join
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and (where applicable) withdrawal dates, and usually also a payment
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history for the equity.
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So if your organization has a membership component, then you most
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likely already have some way to track accounts and equity etc. Why
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bring it into Rattail?
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As usual the first answer is simple visibility. For instance you
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might be tracking accounts in a spreadsheet or Microsoft Access, or
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any of a number of similar "undesirable" solutions. Even if you
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continue with that tracking approach, you also could periodically
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import data to Rattail just so it can be more easily viewed by others
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via the web app.
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And part of visibility is cross-referencing related data. Maybe you
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already have a good way to view accounts, but you have no way to view
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an account alongside its equity, or perhaps POS Transaction history
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etc. Showing the various types of data on one screen (maybe with a
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link back to the other system) can be quite helpful in some cases.
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Another potential feature is to send email reminders to Members who
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have an upcoming payment due, etc. based on their account details.
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And it's possible to monitor an IMAP folder for any "bounces" that
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result from sending such reminders, in which case can e.g. flag the
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account as having a bad email on file.
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Similarly a Member account status may dynamically affect which
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discounts are available to their Customer account at the POS. This
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idea depends on the ability to effect certain changes in the POS
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system, e.g. add/remove electronic coupons for an account.
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But..everything just stated is technically possible *without*
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importing the data to Rattail. So still at this point we've not
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established a good reason to actually import it.
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You can of course create batches for performing account maintenance in
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whatever way is needed. Same general "rules" apply as for other
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(e.g. Customer) tables. Member data need not be imported into Rattail
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in order to use the batch features.
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But unlike the Customer data, where the POS is frequently the obvious
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"authority", many times Member data is *not* tracked (well) by the
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POS, and so custom spreadsheet workflows or similar tactics are
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employed to keep track of it.
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So this finally is why you *might* want to import it into Rattail.
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Any tasks being managed via spreadsheet workflows (or whatever) can
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instead be managed directly in the web app.
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If you choose this route, a couple of implications:
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Rattail becomes your primary Member system, and you (presumably /
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ideally) no longer need your previous system for that, other than to
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keep it as an archive.
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Data is maintained directly in the web app, for instance creating a
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new Member account, or withdrawing one etc. Also equity payments
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could be entered directly if they happen outside of the POS, e.g. when
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someone mails a check.
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But equity payments still likely will happen in the POS also. And for
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this to work "seamlessly" it means Rattail must monitor the POS
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Transactions which occur, at whatever frequency is acceptable. Near
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real-time is possible and in some cases necessary for sake of dynamic
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coupons etc. But in other cases a nightly processing of the previous
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day's transactions may be sufficient.
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