diff --git a/tailbone/templates/products/pending/view.mako b/tailbone/templates/products/pending/view.mako
index be61a44f..2b9852d9 100644
--- a/tailbone/templates/products/pending/view.mako
+++ b/tailbone/templates/products/pending/view.mako
@@ -3,27 +3,6 @@
 
 <%def name="object_helpers()">
   ${parent.object_helpers()}
-  % if instance.custorder_item_records:
-      <nav class="panel">
-        <p class="panel-heading">Cross-Reference</p>
-        <div class="panel-block">
-          <div style="display: flex; flex-direction: column;">
-            <p class="block">
-              This ${model_title} is referenced by the following<br />
-              Customer Order Items:
-            </p>
-            <ul class="list">
-              % for item in instance.custorder_item_records:
-                  <li class="list-item">
-                    ${h.link_to('#{}-{}'.format(item.order.id, item.sequence), url('custorders.items.view', uuid=item.uuid))}
-                  </li>
-              % endfor
-            </ul>
-          </div>
-        </div>
-      </nav>
-  % endif
-
   % if instance.status_code == enum.PENDING_PRODUCT_STATUS_PENDING and master.has_perm('resolve_product'):
       <nav class="panel">
         <p class="panel-heading">Tools</p>
diff --git a/tailbone/views/custorders/items.py b/tailbone/views/custorders/items.py
index 84fe615a..a6853399 100644
--- a/tailbone/views/custorders/items.py
+++ b/tailbone/views/custorders/items.py
@@ -58,14 +58,18 @@ class CustomerOrderItemView(MasterView):
     grid_columns = [
         'order_id',
         'person',
+        '_product_key_',
         'product_brand',
         'product_description',
         'product_size',
+        'department_name',
+        'case_quantity',
         'order_quantity',
         'order_uom',
-        'case_quantity',
+        'total_price',
         'order_created',
         'status_code',
+        'flagged',
     ]
 
     has_rows = True
@@ -114,42 +118,55 @@ class CustomerOrderItemView(MasterView):
                                .joinedload(model.CustomerOrder.person))
 
     def configure_grid(self, g):
-        super(CustomerOrderItemView, self).configure_grid(g)
+        super().configure_grid(g)
+        batch_handler = self.get_batch_handler()
 
+        # order_id
         g.set_renderer('order_id', self.render_order_id)
+        g.set_link('order_id')
 
-        g.set_joiner('person', lambda q: q.outerjoin(model.Person))
-
-        g.filters['person'] = g.make_filter('person', model.Person.display_name,
-                                            default_active=True, default_verb='contains')
-
-        g.set_sorter('person', model.Person.display_name)
-        g.set_sorter('order_created', model.CustomerOrder.created)
-
-        g.set_sort_defaults('order_created', 'desc')
-
-        g.set_type('case_quantity', 'quantity')
-        g.set_type('cases_ordered', 'quantity')
-        g.set_type('units_ordered', 'quantity')
-        g.set_type('total_price', 'currency')
-        g.set_type('order_quantity', 'quantity')
-
-        g.set_enum('order_uom', self.enum.UNIT_OF_MEASURE)
-
-        g.set_renderer('person', self.render_person_text)
-        g.set_renderer('order_created', self.render_order_created)
-
-        g.set_renderer('status_code', self.render_status_code_column)
-
+        # person
         g.set_label('person', "Person Name")
+        g.set_renderer('person', self.render_person_text)
+        g.set_link('person')
+        g.set_joiner('person', lambda q: q.outerjoin(model.Person))
+        g.set_sorter('person', model.Person.display_name)
+        g.set_filter('person', model.Person.display_name,
+                     default_active=True, default_verb='contains')
+
+        # product_key
+        field = self.get_product_key_field()
+        g.set_renderer(field, lambda item, field: getattr(item, f'product_{field}'))
+
+        # product_*
         g.set_label('product_brand', "Brand")
+        g.set_link('product_brand')
         g.set_label('product_description', "Description")
+        g.set_link('product_description')
         g.set_label('product_size', "Size")
 
-        g.set_link('order_id')
-        g.set_link('person')
-        g.set_link('product_brand')
-        g.set_link('product_description')
+        # "numbers"
+        g.set_type('case_quantity', 'quantity')
+        g.set_type('order_quantity', 'quantity')
+        g.set_type('total_price', 'currency')
+        # TODO: deprecate / remove these
+        g.set_type('cases_ordered', 'quantity')
+        g.set_type('units_ordered', 'quantity')
+
+        # order_uom
+        # nb. this is not relevant if "case orders only"
+        if not batch_handler.allow_unit_orders():
+            g.remove('order_uom')
+        else:
+            g.set_enum('order_uom', self.enum.UNIT_OF_MEASURE)
+
+        # order_created
+        g.set_renderer('order_created', self.render_order_created)
+        g.set_sorter('order_created', model.CustomerOrder.created)
+        g.set_sort_defaults('order_created', 'desc')
+
+        # status_code
+        g.set_renderer('status_code', self.render_status_code_column)
 
     def render_order_id(self, item, field):
         return item.order.id
diff --git a/tailbone/views/products.py b/tailbone/views/products.py
index e0183d14..2b03871b 100644
--- a/tailbone/views/products.py
+++ b/tailbone/views/products.py
@@ -2257,15 +2257,28 @@ class PendingProductView(MasterView):
     # TODO: add support for this someday
     rows_viewable = False
 
-    # TODO: this clearly needs help
+    row_labels = {
+        'order_id': "Order ID",
+        'product_brand': "Brand",
+        'product_description': "Description",
+        'product_size': "Size",
+        'order_created': "Ordered",
+        'status_code': "Status",
+    }
+
     row_grid_columns = [
-        # 'upc',
-        'brand_name',
-        'description',
-        'size',
-        'vendor_name',
-        # 'regular_price',
-        # 'current_price',
+        'order_id',
+        'customer',
+        'person',
+        '_product_key_',
+        'product_brand',
+        'product_description',
+        'product_size',
+        'order_quantity',
+        'total_price',
+        'order_created',
+        'status_code',
+        'flagged',
     ]
 
     def configure_grid(self, g):
@@ -2468,6 +2481,42 @@ class PendingProductView(MasterView):
     def get_parent(self, item):
         return item.pending_product
 
+    def configure_row_grid(self, g):
+        super().configure_row_grid(g)
+        app = self.get_rattail_app()
+
+        # order_id
+        g.set_renderer('order_id', lambda item, field: item.order.id)
+
+        # contact
+        handler = app.get_batch_handler('custorder')
+        if handler.new_order_requires_customer():
+            g.remove('person')
+            g.set_renderer('customer', lambda item, field: item.order.customer)
+        else:
+            g.remove('customer')
+            g.set_renderer('person', lambda item, field: item.order.person)
+
+        # product_key
+        field = self.get_product_key_field()
+        if not self.rows_viewable:
+            g.set_link(field, False)
+        g.set_renderer(field, lambda item, field: getattr(item, f'product_{field}'))
+
+        # "numbers"
+        g.set_type('order_quantity', 'quantity')
+        g.set_type('total_price', 'currency')
+
+        # order_created
+        g.set_renderer('order_created',
+                       lambda item, field: raw_datetime(self.rattail_config,
+                                                        app.localtime(item.order.created,
+                                                                      from_utc=True),
+                                                        as_date=True))
+
+        # status_code
+        g.set_enum('status_code', self.enum.CUSTORDER_ITEM_STATUS)
+
     @classmethod
     def defaults(cls, config):
         cls._defaults(config)