diff --git a/tailbone/templates/custorders/create.mako b/tailbone/templates/custorders/create.mako
index c342e318..2e89783c 100644
--- a/tailbone/templates/custorders/create.mako
+++ b/tailbone/templates/custorders/create.mako
@@ -139,8 +139,9 @@
                      
                     <b-button @click="refreshContact"
                               icon-pack="fas"
-                              icon-left="redo">
-                      Refresh
+                              icon-left="redo"
+                              :disabled="refreshingContact">
+                      {{ refreshingContact ? "Refreshig" : "Refresh" }}
                     </b-button>
                   </div>
                 </b-field>
@@ -362,18 +363,26 @@
               <div>
                 <b-field grouped>
                   <b-field label="First Name">
-                    <span>{{ newCustomerFirstName }}</span>
+                    <span class="has-text-success">
+                      {{ newCustomerFirstName }}
+                    </span>
                   </b-field>
                   <b-field label="Last Name">
-                    <span>{{ newCustomerLastName }}</span>
+                    <span class="has-text-success">
+                      {{ newCustomerLastName }}
+                    </span>
                   </b-field>
                 </b-field>
                 <b-field grouped>
                   <b-field label="Phone Number">
-                    <span>{{ newCustomerPhone }}</span>
+                    <span class="has-text-success">
+                      {{ newCustomerPhone }}
+                    </span>
                   </b-field>
                   <b-field label="Email Address">
-                    <span>{{ newCustomerEmail }}</span>
+                    <span class="has-text-success">
+                      {{ newCustomerEmail }}
+                    </span>
                   </b-field>
                 </b-field>
               </div>
@@ -680,6 +689,7 @@
                 contactDisplay: ${json.dumps(contact_display)|n},
                 customerEntry: null,
                 contactProfileURL: ${json.dumps(contact_profile_url)|n},
+                refreshingContact: false,
 
                 orderPhoneNumber: ${json.dumps(batch.phone_number)|n},
                 contactPhones: ${json.dumps(contact_phones)|n},
@@ -930,13 +940,20 @@
 
             contactIsKnown: function(val) {
 
+                // when user clicks "contact is known" then we want to
+                // set focus to the autocomplete component
+                if (val) {
+                    this.$nextTick(() => {
+                        this.$refs.contactAutocomplete.focus()
+                    })
+
                 // if user has already specified a proper contact,
                 // i.e.  `contactUUID` is not null, *and* user has
                 // clicked the "contact is not yet in the system"
                 // button, i.e. `val` is false, then we want to *clear
                 // out* the existing contact selection.  this is
                 // primarily to avoid any ambiguity.
-                if (this.contactUUID && !val) {
+                } else if (this.contactUUID) {
                     this.$refs.contactAutocomplete.clearSelection()
                 }
             },
@@ -1039,7 +1056,7 @@
                 })
             },
 
-            contactChanged(uuid) {
+            contactChanged(uuid, callback) {
                 let params
                 if (!uuid) {
                     params = {
@@ -1067,11 +1084,22 @@
                     that.contactPhones = response.data.contact_phones
                     that.contactEmails = response.data.contact_emails
                     that.contactNotes = response.data.contact_notes
+                    if (callback) {
+                        callback()
+                    }
                 })
             },
 
             refreshContact() {
-                this.contactChanged(this.contactUUID)
+                this.refreshingContact = true
+                this.contactChanged(this.contactUUID, () => {
+                    this.refreshingContact = false
+                    this.$buefy.toast.open({
+                        message: "Contact info has been refreshed.",
+                        type: 'is-success',
+                        duration: 3000, // 3 seconds
+                    })
+                })
             },
 
             % if allow_contact_info_choice:
diff --git a/tailbone/views/customers.py b/tailbone/views/customers.py
index 65618c1a..d29d69f2 100644
--- a/tailbone/views/customers.py
+++ b/tailbone/views/customers.py
@@ -490,6 +490,8 @@ class PendingCustomerView(MasterView):
         'address_zipcode',
         'address_type',
         'status_code',
+        'created',
+        'user',
     ]
 
     def configure_grid(self, g):
@@ -506,6 +508,8 @@ class PendingCustomerView(MasterView):
 
         f.set_enum('status_code', self.enum.PENDING_CUSTOMER_STATUS)
 
+        f.set_renderer('user', self.render_user)
+
 
 # # TODO: this is referenced by some custom apps, but should be moved??
 # def unique_id(value, field):
diff --git a/tailbone/views/custorders/batch.py b/tailbone/views/custorders/batch.py
index d70e5e77..ccbf492e 100644
--- a/tailbone/views/custorders/batch.py
+++ b/tailbone/views/custorders/batch.py
@@ -63,6 +63,7 @@ class CustomerOrderBatchView(BatchMasterView):
         'customer',
         'person',
         'pending_customer',
+        'contact_name',
         'phone_number',
         'email_address',
         'params',